Privacy Policy

This Privacy Policy explains how Polearized Ltd. ("Polearized," "we," "us" or "our"), operating as Polearized Dance Studio, collects, uses, stores and protects personal information when you visit our website, contact our studio, book classes, purchase memberships or packages, or participate in our studio activities.

We are committed to respecting your privacy and handling personal information responsibly in accordance with applicable Canadian privacy laws.

Depending on how you interact with our studio, we may collect the following types of personal information:

Contact Information

• Full name.
• Email address.
• Phone number, if provided.
• Messages and other information submitted through our website contact form, email or live chat.

Bookings and Purchases

• Class bookings and attendance records.
• Membership and package purchases.
• Booking history and customer account information.
• Payment transaction details and payment status.

Waivers and Consent Forms

Students may be required to complete electronic waivers and consent forms before participating in studio activities.

These forms may be accessed through Acuity Scheduling or through a QR code provided by the studio.

Information collected may include:

• Student's name.
• Electronic signature.
• Confirmation that the student has read and agreed to the applicable waiver and participation requirements.
• Parent or legal guardian consent where required for students under 18.

Signed waivers and consent records may be stored electronically.

Health and Safety Information

Polearized Dance Studio does not request or collect students' medical histories, diagnoses or detailed health information through its website, booking forms or waivers, and does not maintain medical records.

Students are responsible for informing their instructor directly before participating in a class about any relevant physical limitations, injuries or health conditions that may affect their ability to participate safely.

Photographs and Videos

With appropriate consent, we may take photographs and videos of students during studio activities for promotional and marketing purposes.

These materials may be shared on our social media platforms, including Instagram and TikTok, and on our website or other promotional materials.

Students may decline photo and video consent without affecting their ability to participate in classes.

Emergency Contact Information

If we introduce emergency contact collection, we may collect the name, relationship and phone number of a designated emergency contact to assist in the event of an emergency.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• Browser and device information.
• IP address.
• Website usage information.
• Cookies and similar technologies.
• Information processed by website hosting and third-party services.

Please avoid submitting payment card details or sensitive personal information through our website contact form or live chat.

Polearized Dance Studio may offer classes to individuals under 18 years of age.

Where required, parent or legal guardian consent must be obtained before a minor participates in studio activities.

We may collect information necessary to manage the minor's bookings, participation, consent forms and related communications, including parent or legal guardian contact information.

We take reasonable steps to ensure that information relating to minors is handled appropriately and used only for legitimate studio-related purposes.

We may use personal information to:

• Respond to inquiries and provide customer support.
• Manage class bookings, memberships and packages.
• Process payments and purchases.
• Send booking confirmations, reminders and service-related communications.
• Maintain student waivers and consent records.
• Manage attendance and studio operations.
• Communicate with parents or legal guardians where applicable.
• Support safe participation in studio activities.
• Use photographs and videos where appropriate consent has been provided.
• Operate, maintain and protect our website and business services.
• Meet applicable legal, accounting, insurance and recordkeeping obligations.

We do not sell personal information to third parties.

We do not currently operate a newsletter or promotional email subscription program.

We use third-party service providers to operate our website, manage bookings, process payments and provide customer support.

These providers may process personal information on our behalf or independently in accordance with their own privacy policies.

Acuity Scheduling

Acuity Scheduling is used to manage class bookings, memberships, packages and related customer information.

Booking and purchase information may be processed through its platform. Electronic waivers and consent forms may also be made available through Acuity, subject to the studio's final configuration.

Stripe

Stripe is used to process payments associated with bookings and purchases made through Acuity Scheduling.

Payment card information is processed by Stripe. Polearized Dance Studio does not directly collect or store customers' full payment card numbers or security codes.

Stripe processes payment information in accordance with its own privacy policy.

Crisp Live Chat

Crisp provides website messaging and customer support.

Its software may use session cookies and browser storage to support chat functionality, including before a visitor opens a conversation.

Resend

Resend is used to deliver messages submitted through our website contact form to the studio's email inbox.

Google Maps

Our homepage includes an embedded Google Map showing the studio's location. When the map loads, your browser connects to Google's services.

Instagram / Meta

Our homepage may display publicly available studio Instagram posts using Instagram's services.

Vercel

Vercel provides website hosting and associated infrastructure services.

Google Analytics 4 (GA4)

Google Analytics 4 may be used to understand website traffic, visitor behaviour and how visitors interact with our website.

If activated, Google Analytics may collect technical and usage information, including device information, website interactions and approximate geographic information.

Google Analytics may use cookies and similar technologies to collect this information.

Where required, appropriate consent arrangements will be implemented for analytics technologies.

Google may process information in accordance with its own privacy policies and terms.

Third-party providers may process or store information outside Canada.

Our website uses cookies and similar browser technologies through certain third-party services.

Crisp Live Chat may use session cookies and browser storage to support its messaging functionality. Some of this storage may be created when the website loads, before a visitor starts a chat.

The embedded Google Map connects to Google's services when loaded. Google may use cookies and other technologies as described in its privacy documentation.

Google Analytics 4 may also use cookies and similar technologies if activated on our website.

Visitors can manage cookies through their browser settings. Restricting certain cookies may affect some website functionality.

Where required, consent will be obtained before optional cookies and tracking technologies are activated.

We may share personal information with third-party service providers when necessary to operate our website, process payments, manage bookings, communicate with customers and provide studio services.

Some service providers may process or store personal information outside Canada. As a result, personal information may be subject to the laws of the jurisdiction where it is processed or stored.

We may also disclose personal information when required or permitted by applicable law.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, meet legal and accounting obligations, and resolve disputes.

The length of time information is retained depends on the type of information and the purpose for which it was collected.

When personal information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it, subject to applicable legal and recordkeeping requirements.

We use reasonable administrative, technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration or destruction.

However, no electronic system or method of transmission can guarantee absolute security.

Subject to applicable privacy laws, you may contact us to:

• Request access to personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent to certain uses of your personal information, where applicable.
• Withdraw photo and video consent for future promotional use.
• Ask questions or raise concerns about how your personal information is handled.

Certain information may need to be retained to meet legal, accounting, insurance or other legitimate business obligations.

We may request appropriate verification of your identity before responding to a privacy request.

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Polearized Dance Studio

Polearized Ltd.

Email: info@polearizedstudio.com

Website: https://polearizedstudio.com

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology or applicable legal requirements.

Any updated version will be published on our website.