Please review our studio policies before booking. These guidelines help us keep classes running smoothly while creating a safe, welcoming and respectful experience for everyone.
Essential booking policies
The essentials, at a glance.The essentials, at a glance.
Three clear rules to know before you reserve your place.
01
Cancellations & Rescheduling
12 hours
Please cancel or reschedule at least 12 hours before class. Cancellations made less than 12 hours before class incur a $10 fee for class packs and all memberships. Your class credit will be returned, where applicable.
02
No-shows
Please cancel
If you miss your class without cancelling, bookings made with a class pack, Essential membership, or Elevate membership will forfeit one class credit. Unlimited members will be charged a $10 no-show fee. No additional fee applies when a class credit is forfeited.
03
Refunds
Final sale
All purchases are final. Studio-cancelled classes are credited or rescheduled.
Full studio policies
Everything in one clear place.Everything in one clear place.
Click a topic to view the detailsTap + to read each policy
Please arrive 5–10 minutes before your scheduled class to allow time to check in and get ready.
We understand that delays happen. If you arrive more than 10 minutes after class has started, you may not be able to participate if the warm-up has already been completed.
This is for your safety and to minimize disruption to the class.
If you know you're running late, please contact the studio when possible.
Please bring water and wear comfortable clothing appropriate for your class.
Please avoid applying lotions or body oils on the day of your class.
Please review the individual class description before attending for any additional requirements.
For all Exotic Dance classes, please bring:
Knee Pads
Knee pads are required for floorwork and help protect your knees.
Pole Heels
Please bring your own pole-dance heels suitable for studio use.
Please book the class level that best matches your current experience.
Our instructors are here to help you progress safely and may recommend moving to a different level if another class would better support your safety and development.
If you're unsure which level to book, please contact us and we'll be happy to help.
Class packs must be used within the expiration period shown at the time of purchase.
Unused classes will expire at the end of the stated validity period.
Class packs cannot be shared or transferred to another person.
Please choose a package that works comfortably with your schedule.
Memberships are for the registered member only and cannot be shared or transferred.
Membership inclusions, billing frequency, minimum commitment period and cancellation terms will be clearly displayed at the time of purchase.
Classes booked through a membership remain subject to our 12-hour cancellation and no-show policy.
If a class is full, you may join the waitlist.
When a space becomes available, you will be notified through our booking system according to the waitlist process.
Once your place in the class is confirmed, our regular 12-hour cancellation policy applies.
Open Pole is independent practice time and is not an instructor-led class.
Students may use Open Pole to practise skills and movements they have already learned and can perform safely and independently.
Open Pole is not intended for learning new tricks or skills without instruction.
Please respect other students' practice space and follow all studio safety guidelines.
We love seeing you celebrate your progress.
Students are welcome to photograph or film themselves when permitted by the instructor.
Please respect everyone's privacy and do not photograph or record another student without their permission.
Polearized Studio will request consent before using identifiable client photos or videos for marketing or promotional purposes.
Your safety is our priority.
Please inform your instructor before class of any injury, physical limitation or other concern that may affect your participation.
Always follow your instructor's guidance and work within your own abilities.
If an instructor believes a movement or activity is not appropriate for you at that time, they may recommend an alternative.
Polearized Studio is committed to creating a welcoming, supportive and respectful environment.
Please treat fellow students and instructors with kindness and respect.
Harassment, discrimination, unsafe behaviour or inappropriate conduct will not be tolerated.
Polearized Studio reserves the right to ask anyone engaging in behaviour that compromises the safety or comfort of others to leave the studio.
Occasionally, Polearized Studio may need to cancel a class, substitute an instructor or make a schedule change.
If Polearized Studio cancels a class, the applicable class credit will be returned to the student's account or the booking will be rescheduled.
We will do our best to notify affected students as soon as possible.
Questions? We're happy to help.We're happy to help.
Everything you need to know before stepping into the studio.
Absolutely! No previous pole experience is needed. Our beginner-friendly classes are designed to help you learn the basics step by step in a welcoming and supportive environment.
Not at all! You can start at any fitness or flexibility level. Your strength, flexibility, coordination, and confidence will develop naturally as you practice.
Wear comfortable clothing that allows your skin to grip the pole, such as shorts and a tank top or sports bra. Please avoid applying lotions or body oils on the day of your class.
Your instructor will introduce you to the basics of pole, including simple spins, movements, and techniques. You’ll learn at your own pace in a fun and supportive environment.
Bring water and comfortable clothing suitable for pole. A small towel is also recommended. Please arrive a few minutes early for your first class.
We keep our classes small to provide more personal instruction and enough space for everyone to practice comfortably.
In addition to pole classes, Polearized offers dance, flexibility, fitness, and open pole sessions.
You can easily book your class online through our website. Choose your class, select a date and time, and complete your booking.
Yes! We offer drop-in classes, class packages, and memberships so you can choose the option that works best for your schedule.
Absolutely! You don’t need to bring a friend. Many students come on their own, and our welcoming environment makes it easy to meet new people and feel comfortable.
